Dumfries & Galloway Arts Festival Privacy and Cookies Policy


Dumfries & Galloway Arts Festival Ltd Privacy Policy – effective from  17/5/2018 

We take your privacy very seriously and we are committed to holding your personal information in the safest regard. Please read our Privacy Policy to learn about how we collect, store and use information about you when you interact with us, in any manner, via our website and/or our services.


This Privacy Policy covers our treatment of information that we gather when you are accessing or using our websites or services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) as explained in more detail below.


Web Site

Our website is built on WordPress, you can read the word press privacy policy HERE.

Website Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third-party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Google Analytics

When you use this site, a third-party application called Google Analytics is used to collect standard internet log information and details of visitor behaviour patterns. We use Google Analytics to find out things such as the number of visitors to various pages on the site. This information is only processed in a way that does not identify any individual person. We do not make, and do not allow Google to make, any attempt to find out the identities of the people visiting this website.

Mailing Lists

As part of the registration process for our electronic newsletters, we collect personal information that you provide us with via our online forms, namely; Your Full Name, Email Address & Postcode

We collect this information to;

o    Tell you about our news and activities that you want to hear about

o    Contact you if we need to obtain or provide you with additional information

o    Check our records are correct

o    Obtain  statistical data about  the locations of people we are speaking to.

We do not rent or trade your name or email address with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our electronic newsletter and to store your details. We gather statistics of email opening and clicks using industry standard technologies to help us monitor and improve our communications. For more information about your details being shared with, stored and used via MailChimp, please see MailChimp’s Privacy Policy.  You can unsubscribe to our electronic newsletter at any time by clicking the unsubscribe link at the bottom of any of our mailings.

We will occasionally provide the opportunity to opt in to being contacted by a  specific third party.  For example you may choose to hear updates directly from a theatre company, or band. If you opt in you agree that we will pass on information that you provide to the company and that the use of this information is  then dictated by that organisations privacy policy. We will only do this  with your explicit consent. We will never gain financially by doing so.

Ticketing Data

When you purchase a ticket/s, we collect personal information that you provide us with via our third-party Box Office systems TicketSource or Eventbrite, namely; Your Full Name, Address and Postcode, Email Address and Contact Telephone Number.

For more information about your details being stored and used via TicketSource and Eventbrite, please see TicketSource’s Privacy Policy and Eventbrite’s Privacy Policy .

This Information is shared with Dumfries & Galloway Council who manage our ticketing through the Midsteeple box office.  You can read how the council uses your data HERE

A list  providing  the full names  of customers  for individual shows & the number  of tickets bought is provided to volunteers or partner organisations for the purpose of running front of house.

We do not collect debit/credit card details, PayPal information or any other financial details used to purchase tickets or book onto a workshop. We do not rent or trade your personal information with other organisations and businesses.


We share anonymised data statistics with other organisations for purposes of reporting to funders (e.g. Creative Scotland, Dumfires & Galloway Counil, Leader, the Holywood Trust and EventScotland), working in partnership with other organisations, and for our own evaluation reports. This data is used to analyse and report on our work.


You are entitled to contact Dumfries & Galloway Arts Festival to request;

o    A copy of your personal information

o    Amendments to be made to your personal information

o    For your personal information to be deleted for our systems

You can email your request to our named data protection controller Louse Davies  at lou@dgartsfestival.org.uk.

Storage of Data

We will store the data in the manor outlined above unless  requested to do otherwise.


We are constantly trying to improve our website and services, so we may need to change this Privacy Policy from time to time. We will alert you to material changes by, for example, placing a notice on our website and/or by sending you an email when we are required to do so by applicable law. You can see when this Privacy Policy was last updated by checking the date at the top of this page. You are responsible for periodically reviewing this Privacy Policy.


If you have any questions or concerns regarding our cookie or privacy policies, please send a detailed message to lou@dgartsfestival.org.uk. Our address is Dumfries & Galloway Arts Festival Ltd, Gracefield Arts Centre, 28 Edinburgh Road, Dumfries  DG1 1JQ.

Dumfries & Galloway Arts Festival is a Registered Limited  Company Reg. No. SC176020, and Charity Charity Reg No. SC000236